Frequently Asked Questions
What are benefits of using a pet sitter?
Your pets can stay in the comfort of their own home, where they feel safe and secure. Additional pet sitting duties involve notifying you if there is a problem, bringing in mail and packages, turning on/off lights, opening/closing blinds… We adhere to your normal routine as much as possible. Your pets will receive personal attention and exercise. You will not have to impose on friends or neighbors. Your pets can stay on their regular diet and routine. If your pets require medication, you can be sure they never miss a dose.
What does your visit include?
Our visit includes: feeding, refresh water, exercise - choice of walk or indoor/outdoor play time, litter box cleaned, medication given (if needed), lots of love and attention, bring in mail/newspapers, turn on/off lights, water plants, take out trash.
Are you insured?
Yes, we are fully insured through Pet Care Insurance. We can provide a copy of our policy if requested.
Do you charge for the initial consultation?
No, the consultation is free.
If my pet makes a mess or has an accident will you clean it up?
Yes, you will find your home exactly as you left it.
If I don't have time for the Meet and Greet, will you still sit for my pets?
No, the meet and greet is required before we can sit for your pets
Will you provide me with daily updates on my pet?
Yes, we can text or email you daily through our app. We can also send pictures of your pets on a daily basis.
Is there an additional fee for Holiday visits?
We're not charging additional fess for holidays for the moment.
Do you provide boarding services?
No, we do not board pets at our home. We provide pet sitting at your home.
What happens if there is not enough food for my pet while I am gone?
We will contact you immediately. If we need to purchase food for your pet, we will be happy to do so. If we need to make a special trip to purchase food, a $10 trip fee plus the cost of food will apply.
Will I receive a refund if I return early or leave later than expected?
No, please understand that we have made time for your visits and may have had to turn others down to make time for your pets. We appreciate your understanding in this matter.
What is your cancellation policy?
A 50% deposit will be required on our part shortly after each service is confirmed. Such deposit is non-refundable in the event of cancellations.
When is payment due and what method of payment do you accept?
Payment is due on the day of service. We accept checks or cash and pet owners can also pay online.